I found a few customers with one well timed comment. I was prudent enough to monitor the names of all competing products. When one of them shut down, a Reddit user asked for alternatives. I quickly pitched Syften and sent him a DM.
Since Reddit has amazing SEO, soon other people found the thread. Now every time someone Googles the discontinued tool, they'll find Syften.
A user was concerned with the security of a plugin. Lukasz, a Syften user and the author of the plugin, was notified about the question. He introduced himself and explained how his tool works.
Now he has a happy customer.
Pennies compared to the deals you'll be making!
At Rewardful, we're huge believers in word-of-mouth marketing. I've used most of the social monitoring tools on the market and most have a lot of noise in the results or miss important conversations happening online. Syften returns the most relevant social mentions with the least amount of noise out of all the tools I've tested so far. Their community listening is the best on the market and I love how you can fine tune by source.
We use Syften to react to people saying things about us on the internet every single day. It's a set once and forget tool that just helps your team keep your pulse on whatever it is you care about.
Syften is awesome. I use it for my business so I can monitor the brand, and participate in online discussions which can help us attract new customers. I also use it personally to keep track of niche subjects that I'm interested in like emerging tech and products.
I've written a couple books and like to keep an eye on how and where folks are talking about them. Syften has helped me catch several key conversations that I otherwise wouldn't have seen. Even on the days without any notable alerts, I'm still happy to know that I haven't missed anything. A very useful tool.
We love Syften at PostHog and find it incredibly useful for listening to our open-source community. The Slack integration enables our entire team to find ways to connect with our users, whether it's the Marketing team sharing new content or the Engineering team answering technical questions. The filtering system is especially powerful and helps us separate the signal from the noise.
Syften has become integral to our business. It allows us to monitor *and* respond in real-time using their super simple webhooks. For example, when people mention our competitors being expensive on Twitter, Syften finds it and enables us to respond instantly with Zapier. It's paid for itself many times over. It even helped us secure $5M in funding for one of our community members. Michael has been overwhelmingly supportive over the past 18+ months we've been a customer and we couldn't be more grateful.
I use Syften every day and have been for a year. I looked at various other social listening tools but they were mostly aimed at big brands and enterprise customers and carried a hefty price tag. Syften tracks all of the major networks that I'm interested (even ones the big tools don't) and it's affordable for businesses of every size. Every day I get an email digest of people talking about my product for me to take immediate action on.
I gather the mentions I get from Syften and add them to our customer sales and partner presentations to show how our product is gaining mindshare amongst users on Reddit and forums. These slides are very impactful.
Syften has been a great tool to understand in which communities my website is being mentioned, or topics relevant to my business. It allowed me to engage in meaningful discussions and to identify some important actors in my niche.
Syften has enabled us to keep an eye on the topics related to our product. We can easily track posts about discount codes, email marketing, and e-commerce. We can then suggest using our service, or just be helpful answering questions on subjects that we are familiar with.
Yes, but only if you put in some work to figure out the best search queries and then to take action with your results. You can see how I boosted Syften's ARR by $640 with one Reddit comment, or how a friend made a comment worth $140.
Yes, we aim for at most a 1 minute delay. And because we specialize in live content delivery (as opposed to searching historical data) we're able to perform advanced, cpu heavy search queries that are not possible for search engines.
Google Alerts makes no attempt to provide complete results and misses most content - it's unsuitable for monitoring forums. On the other hand, it has access to Google's index, which means it scans the entire internet.
Because it's free, there is no reason not to use Google Alerts alongside Syften. But please make sure to also read about what Google Alerts is and isn't.
Those products are designed for large companies looking for sentiment analysis, crisis management and community influencers. Because they optimize their functionality for brand watching they are not well suited for niche monitoring.
If you have a few hundered mentions of your brand a month those services will suit you better. If you're looking to participate in online discussions, Syften has the advantage.
Yes, indeed we do.
Yes, we monitor selected Facebook groups.
No, Quora makes it difficult to access their data by design.
Contact us at firstname.lastname@example.org (we'll reply within 24 hours).