Syften has enabled us to keep an eye on the topics related to our product. We can easily track posts about discount codes, email marketing, and e-commerce. We can then suggest using our service, or just be helpful answering questions on subjects that we are familiar with.
Suppose you just made a new Wordpress theme. Wouldn't it be nice if you got an email every time someone on Reddit was looking for one?
Or maybe you want to provide paid support for a little used open source tool. Searching for users experiencing a problem with it can be so daunting.
With no arbitrarily low filter limits Syften is your trusted sidekick to find leads and research new markets. Set up an account and start looking for niches with an itch that only you can scratch - studying user pain points has never been so convenient.
"The genius of niches is they are too small for large competitors, allowing a nimble entrepreneur the breathing room to focus on an under-served audience."
Monitor mentions of your product, blog, website, email address or nickname. Don't miss the opportunity to introduce yourself, thank your supporters and gather valuable user feedback when a link to your site gets posted. Just a simple "Hey, author here, thanks for posting" makes a world of difference to how users perceive you. That's what everybody else is already doing.
"Personal branding is about managing your name - even if you don't own a business - in a world of misinformation, disinformation, and semi-permanent Google records. Going on a date? Chances are that your "blind" date has Googled your name. Going to a job interview? Ditto."
Always be the first one to respond to questions, immediately after they get asked. Maybe it's someone struggling with a bug in your software. Maybe someone is complaining about their pains with a competitor's product. Or maybe someone is experiencing a problem that your product was designed to fix. With Syften you can jump in on a conversation as it's happening and provide outstanding user support.
"The companies that learn the quickest, win. This is partly because they do not make decisions based on assumptions and partly because they learn from their predecessors. While your competitors are debating which assumption is better than the other, you can build a competitive advantage by gathering real information from your customers."
Maybe it's your direct competition, or maybe a product in the same class as yours. If you want to be as successful as they are, you have to at least do what they are doing. Let your competitors acitivies be a source of your inspiration. Keep your finger on the pulse!
"The ability to learn faster from customers is the essential competitive advantage that startups must possess."
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Syften constantly discovers actionable conversations related to our product. This allows us to engage with useful and timely replies, as well as focus on features that actually solve real user problems.
Get your notifications while they're hot. The Slack App will send you alerts as they occur, allowing your team to react in real time.
Receive E-Mail reports immediately or once a day.
And if you're old school we've got RSS support as well. Check out the demo to see the sample feed.
Or are you a power user that wants to cook your own notification method? Set up a new integration with Zapier or interface with our API directly. Check out the demo to see a few sample curl commands.
Syften has been a great tool to understand in which communities my website is being mentioned, or topics relevant to my business. It allowed me to engage in meaningful discussions and to identify some important actors in my niche.
Because we specialize in live forum content processing, as opposed to being a search engine, we don't need to keep an index. This allows us to provide you with more advanced filter capabilities, such as exact substring match. To the best of our knowledge no other tool can match a question mark in a post title. You can see the documentation for details, but here are a few examples:
| Filter | Description |
|---|---|
| author:tptacek site:ycombinator.com secur* | See what interesting security topics tptacek from Hacker News is talking about |
| site:indiehackers.com "slack bot" | See who's developing new Slack bots on Indie Hackers |
| "wordpress theme" `?` NOT `https://` | Look for leads to pitch your Wordpress theme to, while excluding links to other themes |
The main engine behind the app comprises multiple scanners running several times per hour. The frequency is carefully determined based on the different site API limitations providing you with an optimal, as close to live as possible, alert delivery rate. For sites like Reddit or Hacker News you'll get your results within one minute.
Available sites include:
All items (posts, comments, questions, answers) are converted to a common format, sieved through your filters and made available to you via the different delivery methods outlined above.
I've written a couple books and like to keep an eye on how and where folks are talking about them. Syften has helped me catch several key conversations that I otherwise wouldn't have seen. Even on the days without any notable alerts, I'm still happy to know that I haven't missed anything. A very useful tool.
