Responding to questions in Slack communities is one of the most effective marketing channels for new startups. Syften makes it so easy you'll feel like you're cheating.
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Currently we monitor these communities:
Is yours missing? No problem, just let us know and we'll add it.
That's in addition to all these places of course:
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You can use Syften to receive alerts whenever a thread is started or a reply is posted with the keywords you want to monitor. This allows you to be one of the first to comment or find new discussions that are relevant to you or your business.
You can also monitor the activities of other users and see their comments. That's useful if you want to do influencer marketing, help your team stay in sync with eachother's actions or learn what your competitor is doing.
And if someone posts a link to your article you can be the first to give it a bump.
At Rewardful, we're huge believers in word-of-mouth marketing. I've used most of the social monitoring tools on the market and most have a lot of noise in the results or miss important conversations happening online. Syften returns the most relevant social mentions with the least amount of noise out of all the tools I've tested so far. Their community listening is the best on the market and I love how you can fine tune by source.
We use Syften to react to people saying things about us on the internet every single day. It's a set once and forget tool that just helps your team keep your pulse on whatever it is you care about.
Syften is awesome. I use it for my business so I can monitor the brand, and participate in online discussions which can help us attract new customers. I also use it personally to keep track of niche subjects that I'm interested in like emerging tech and products.
I've written a couple books and like to keep an eye on how and where folks are talking about them. Syften has helped me catch several key conversations that I otherwise wouldn't have seen. Even on the days without any notable alerts, I'm still happy to know that I haven't missed anything. A very useful tool.
We love Syften at PostHog and find it incredibly useful for listening to our open-source community. The Slack integration enables our entire team to find ways to connect with our users, whether it's the Marketing team sharing new content or the Engineering team answering technical questions. The filtering system is especially powerful and helps us separate the signal from the noise.
Syften has become integral to our business. It allows us to monitor *and* respond in real-time using their super simple webhooks. For example, when people mention our competitors being expensive on Twitter, Syften finds it and enables us to respond instantly with Zapier. It's paid for itself many times over. It even helped us secure $5M in funding for one of our community members. Michael has been overwhelmingly supportive over the past 18+ months we've been a customer and we couldn't be more grateful.
I use Syften every day and have been for a year. I looked at various other social listening tools but they were mostly aimed at big brands and enterprise customers and carried a hefty price tag. Syften tracks all of the major networks that I'm interested (even ones the big tools don't) and it's affordable for businesses of every size. Every day I get an email digest of people talking about my product for me to take immediate action on.
I gather the mentions I get from Syften and add them to our customer sales and partner presentations to show how our product is gaining mindshare amongst users on Reddit and forums. These slides are very impactful.
Syften has been a great tool to understand in which communities my website is being mentioned, or topics relevant to my business. It allowed me to engage in meaningful discussions and to identify some important actors in my niche.
Syften has enabled us to keep an eye on the topics related to our product. We can easily track posts about discount codes, email marketing, and e-commerce. We can then suggest using our service, or just be helpful answering questions on subjects that we are familiar with.
Regularly engaging in Slack discussions will drive large amounts of organic traffic to your business, free.
Monitor up to 100 keywords, generating thousands of weekly opportunities to promote your business.
See an uplift in landing page visits from referral, the lead source of acquisition for early stage startups.
Get your notifications while they're hot. The Slack App will send you alerts as they occur, allowing your team to react in real time.
Receive E-Mail reports immediately or once a day.
Old school? We've got an RSS feed too.
Cook your own notification method. Set up a new integration with Zapier or interface with our API directly.
Syften can search Reddit, Twitter, and many other leading communities. To limit a filter to Slack only specify site:slack.com:
You can narrow down your search to individual communities:
We put the channel name in what is normally the post title for other backends:
And of course, the channel ID is also included in the URL:
Unfortunately we can't easily tell what the "Username" (e.g. reginald) of a Slack user is and the "Display Name" (e.g. Reginald Terris) is optional and can easily be changed.
So to make identifying users reliable we put the User ID (e.g. U57JWU42T) in the title field. Additionally, to make it convenient to view, we put the "Username" in the author field.
To track replies to your threads track your own Slack user. Keep in mind that the User ID will, and the Username may be different in every Slack community.
See how the best do their marketing and learn from them. To avoid tracking their username across the different communities you can just follow urls to their websites.
You can see more examples in the documentation.
